CASE STUDY
Allianz MENA asked CDS to support Allianz Egypt in reengineering its core insurance processes, with the aim of improving the company’s mid to long term performance over 3 dimensions: FTE utilization, cost optimization, and customer satisfaction.
Company Overview
Allianz Egypt (AZEG) is the local Egyptian operating entity of Allianz Group, covering Life and Non-Life insurance.
Today, Allianz Egypt is represented in various branches across Egypt, among them New Cairo, Maadi, Nasr City, Dokki, Alexandria, Port Said, Assuit, Mansoura, Hurghada, and Sharm El Sheikh.
High level scope of Allianz Transformation Program
Institutional fact-finding
Operating Design Systems: 81 processes, covering all core operations activities
Alignment of management & organizational systems with new operating processes
Transformation Roadmap
Impact
A 20% increase in production per FTE
A 23% to 34% decrease in sales meeting duration
An 80% decrease in the cycle time to deliver a new policy to the client
A reduction in client request execution time, set at 2 working days
A more digital approach adopted throughout the company, leading to a significant drop in the amount of hard copy documents and physical signatures transitioning between entities
A transformation in the company’s culture to become more customer-centric, driven by Sales rather than controlled by Operations